Returns & Exchanges

At Jolla Shop, we stand by the quality of our electronics and offer a hassle-free 30-day return policy for all original, unopened items. If your device is defective or doesn't meet your expectations, we are committed to making it right with a swift exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Jolla Shop account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 business days.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition at our warehouse, your refund will be processed to your original payment method within 3 to 5 business days.